Pic-1:
H.E. Ahmed Butti Ahmed addresses Dubai Customs clients during the meeting.
Dubai Customs announced the creation of “Dubai Customs Consultative Committee” which is to help reinforce the communication channels between the Department and its clients, provide them with the top quality services, examine the obstacles and problems that might be encountered by the different business sectors and find the appropriate solutions for them.
H.E. Ahmed Butti Ahmed, Dubai Customs Director General said that the Department is keen on fostering direct communication channels with all the clients and in different methods. An example of such methods is the Consultative Committee which brings together the most prominent traders and heads of business groups. He added that the Committee holds four meetings a year in order to develop customs services.
During the Clients Annual Meeting which was organized by Dubai Customs at Atlantis the Palm Hotel on Tuesday, December 29th, 2009, H.E. confirmed that the Department considers its clients genuine strategic business partners. He also stated that the success made by Dubai Customs at local, regional and international levels and its good reputation in the field of facilitating trade and accelerating procedures could have never been attained if it weren’t for this strategic partnership and the clients’ support for the initiatives launched for their own benefit.
H.E. Ahmed Butti Ahmed said that the development wheel of the systems and programs has never stopped, at any point, to provide the clients with the best enhanced services in a well-presented manner offering more promising future projects.
Pic-2:
H.E. Ahmed Butti Ahmed, Dubai Customs Director General awards
Mr. Hamdi Othman, Fedex International Executive Director in the Middle East, Africa and Indian Subcontinent.
He stressed that the development process at the Department is not only confined to updating the systems and the projects, but is also preceded by furthering the human resources and improving internal professional competencies since the key to success of any organization is its well-qualified and well-trained employees.
Moreover, H.E. confirmed that the clients’ satisfaction is essential and vital to the Department; in fact it is a top priority to the objectives of the corporate strategic plan. He also said that Dubai Customs is keen on increasing clients’ satisfaction inline with Dubai Government vision which gives emphasis to offering the best services to clients in accordance with Dubai Government Excellence Program.
“Your opinions and suggestions are most welcome and they are carefully considered and taken into account within our development plans including enhancing the services offered to you,” he said addressing the clients.
H.E. also revealed the outcomes of the recently conducted clients’ satisfaction survey for 2009, which had a noticeable increase from 77.2% in 2008 to 80.9% in 2009. He added that the Department aspires to attain higher rates through developing the services.
A number of clients were awarded during the meeting based on a set of criteria such as transactions volume, excellence and abidance by the laws and regulations. Dubai Customs also awarded a group of clients who submitted beneficial suggestions and complaints to improve business and update procedures.