Service Description


Submit Refund Claim

This service is provided to the Customers to submit a claim to refund of deposit or release of guarantee paid in lieu of Customs duty
Service Delivery Procedure:
  1. Submit the application through all available channels
  2. Pay service fees
  3. Receive notification of accomplishing the service
Service Delivery Time:
Available around the clock (Online and Mobile Web)
Refer to customer happiness centers working hours (Center)
Service Fees:
AED 50 per Declaration
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above
Required Documents:
Proof of export for goods as the following:
  • By Sea: Exit/Entry certificate, Copy of Export Declaration, Copy of Manifest, or Copy of Bill of Lading
  • By Air: Exit/Entry certificate, Copy of Export Declaration, or Copy of Airway Bill
  • By Land:Exit/Entry certificate, Copy of Export Declaration or Copy of Manifest
Service Completion Time:
5 Working Days
Terms and Conditions:
Refer to Services Guide – Appendix (C)