ServiceDescription

Appeal Customs Decision

This service allows customers to appeal any decision issued by Dubai Customs to resolve any dispute in the following areas:

Customs Cases
Customs Tariff
Rules of Origin
Trade Agreements
Suspended Duties
Customs Valuation
Claim Refund and Forfeiture
Restricted and Prohibited Goods

Service Delivery Procedure:

Submit the application through all available channels
Pay service fees
Receive customs decision

Service Delivery Time:

Available around the clock (Online and Mobile Web)
Refer to customer happiness centers working hours (Center)

Service Fees:

All Appeals have no charges except Legal Cases Appeal which costs AED 200
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above

Required Documents:

Justification letter and evidences that supports the appeal, and copy of the issued decision
In case of Legal Cases additional documents are required as below:
- Letter addressed to the head of the appeals committee stating the situation in details and includes all supporting documents
- Signed Conciliation Settlement Request
- Receipt payment of 50% of the total fine imposed which should not exceed fifty thousand dirhams

Service Completion Time:

5 Working Days

Terms and Conditions:

None

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Version:: 1.1
Updated On:: 25/08/2025

Service Description

Appeal Customs Decision