Service Description


Appeal Customs Decision

This service allows customers to appeal any decision issued by Dubai Customs.
This service is the first step to be followed in order to find a way to object a decision, customer can appeal to resolve any dispute in the following areas:

  • Appeal Decisions on Customs Tariff
  • Appeal Restricted and Prohibited Goods
  • Appeal Decisions on Origin and Economic Agreements
  • Appeal Decisions on Legal Cases
  • Appeal Decisions on Suspended Duties
  • Appeal Decisions on Customs Valuation
Service Delivery Procedure:
  1. Submit the application through all available channels
  2. Pay service fees
  3. Receive customs decision
Service Delivery Time:
Available around the clock (Online and Mobile Web)
Refer to customer happiness centers working hours (Center)
Service Fees:

All Appeals have no charges except Legal Cases Appeal which costs AED 200
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above

Required Documents:
  • Justification letter and evidences that supports the appeal, and copy of the issued decision
  • In case of Legal Cases additional documents are required as below:
    • Letter addressed to the head of the appeals committee stating the situation in details and includes all supporting documents
    • Signed Conciliation Settlement Request
    • Receipt payment of 50% of the total fine imposed which should not exceed fifty thousand dirhams
Service Completion Time:
5 Working Days
Terms and Conditions: