Service Description

Services

Submit Customs Declaration

This service allows customers to declare and obtain clearance for the movement of goods in and out of the emirate of Dubai under the following regimes:
  1. Import
  2. Export
  3. Transit
  4. Transfer
  5. Temporary Admission
Service Delivery Procedure:
  1. Submit the application through all available channels
  2. Pay service fees
  3. Receive notification of approval on accomplishing the declaration
Service Delivery Time:
Available around the clock (Online and Mobile Web)
Refer to customer happiness centers working hours (Center)
Service Fees:

Fees vary according to the customs declaration type and shipping channel:

  1. Import: AED 15.00 – AED 100.00
  2. Export: AED 15.00 – AED 100.00
  3. Transit: AED 15.00 – AED 80.00
  4. Transfer: AED 80.00
  5. Temporary Admission: AED 100.00

For more details, see the Services Guide - Appendix(B)

AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above

Required Documents:
  • Invoice
  • Packing list
  • Certificate of Origin
  • Permit from restriction entities

Service Completion Time:
2 Working Hours
Terms and Conditions:
  • A fine of AED 500 applicable on amendment of Invoice level goods information
  • Declaration amendment is not allowed in case of Collected Claim, Declaration is under audit, Issued Makkasa, Declaration time limit expired such as (Transit Out , Import for Re-export, ... etc)
  • Declaration cancellation is not allowed if cargo is released
  • In case of declaration cancellation of type (Import) due to issue new declaration of type (Import for Re-export) , a fine of AED 300 will be applicable
  • Declaration cancellation is not allowed in case of Collected Claim, Declaration is under audit, Issued Makkasa, Declaration time limit expired such as (Transit Out , Import for Re-export, ... etc.)