Strengthening workforce readiness across the customs and logistics sectors
Dubai Logistics Academy completes 57% of its annual training plan in the first half of 2026
Putting its forward-looking vision into practice, Dubai Customs continues to invest in human capital to reinforce its leadership and drive innovation. Dubai Logistics Academy is a key pillar of this approach, developing specialist talent and building the capabilities needed to keep pace with rapid change across customs and logistics. Through an advanced training framework built on the highest international standards, the Academy strengthens workforce readiness, supporting Dubai Customs’ objectives of enabling trade, strengthening Dubai’s competitiveness and reinforcing its position as a leading global hub for trade and logistics.
This approach is reflected in the results achieved by Dubai Logistics Academy during the first half of 2026. The Academy delivered 601 training programmes, completing 57% of its annual training plan and recording an increase of 9.24% compared with the same period last year. These results demonstrate the Academy’s success in developing a sustainable learning ecosystem and strengthening national talent and organisational capabilities to meet current and future workplace requirements.
Of the 601 training programmes, 96 were delivered in person and 505 online. The programmes totalled 21,082 training hours, an increase of 13.44% compared with the same period last year. This comprised 17,023 hours of in-person training and 4,059 hours of online training. Employees received an average of 24 training hours each, four hours more than in the first half of 2025. A total of 894 trainees participated in the programmes, representing an increase of 13.64% compared with the same period last year.
The Academy’s performance indicators confirmed the quality of its training framework. The programmes recorded a satisfaction rate of 94%, reflecting the effectiveness of the training content and its alignment with operational needs. This result also demonstrates the Academy’s success in delivering an advanced learning experience that develops skills and enhances employees’ professional capabilities.
To strengthen readiness for digital transformation, the Academy delivered 220 training programmes in digital transformation and artificial intelligence, alongside 44 leadership programmes focused on developing leadership and management skills. These programmes were designed to equip employees to lead teams, manage change and make effective decisions in evolving work environments.
The training framework also included specialised programmes in cybersecurity, data analysis, digital technologies, project management, risk management, business continuity, customs legislation and procedures, supply chains and logistics.
These programmes build institutional capabilities, improve operational efficiency and strengthen employees’ ability to adapt to future changes with agility and innovation. They underscore the pivotal role of Dubai Logistics Academy in developing a workforce that combines specialist knowledge with future skills and is equipped to shape the future of customs and logistics while sustaining institutional excellence.
Khamis Al Muhairi, Director of Human Resources and Acting Director of Dubai Logistics Academy at Dubai Customs, said: “Talent development is fundamental to strengthening Dubai’s competitiveness and sustaining its economic growth. With this in mind, Dubai Logistics Academy continues to design and deliver high-impact training programmes that anticipate future skills needs and equip our workforce with the knowledge and capabilities needed to shape the future of customs and logistics and help develop more efficient, innovative services.”
He added: “The results achieved by the Academy during the first half of the year demonstrate the success of its approach to building a sustainable learning ecosystem underpinned by innovation and continuous improvement. This better equips the workforce to respond to global shifts in trade and technology, while supporting Dubai Customs’ role as a trade enabler and a partner in strengthening Dubai’s competitiveness.”
Through Dubai Logistics Academy, Dubai Customs continues to invest in human capital, recognising its strategic importance in building a customs and logistics ecosystem that is better prepared for the future. These efforts strengthen Dubai’s competitiveness and support the Dubai Economic Agenda D33 objective of consolidating the emirate’s position among the world’s top three global cities.