In a new recognition and an international testimony to Dubai Customs’ outstanding achievement in innovation and creativity, Dubai Customs topped the Middle East as the region’s (Most Creative Organization) in 2021, according to a Global Innovation Institute (GInI)® report. Dubai Customs is the first government organization in the UAE to achieve this recognition.
GInI is the world’s leading professional certification, accreditation, and membership association in the field. It operates the world’s most recognized, comprehensive, and professionally managed evidence-based innovation certification program for individuals and business organizations.
The report highlighted the outstanding performance of Dubai Customs that entitled it with this recognition. In addition, it shed light on a previous achievement when GInI recognized Dubai Customs as a Certified Innovative Organization. Level: Leader. It is the first customs organization in the world and the first government organization in the UAE and the Middle East to have had this certification. GInI accredited two Dubai Customs’ innovation labs: Future Center for Research and Development, and Innovation Oasis.
The report also listed 20 accreditations for outstanding innovations that were classified: Transformational. These included the e-Commerce Cross Border Platform, the Risk Engine, the Smart Workspace, Al Munaseq, Auditing Robot, Mirsal 2, among others. All these innovations contribute to a more streamlined global trade and help with better customs services provided to clients.
The Smart Innovator Platform, which was directed by H.E. Ahmed Mahboob Musabih, Director General of Dubai Customs, is one of the catalysts that Dubai Customs relies on to develop its projects. The interactive platform enables the employees to introduce their innovative ideas and suggestions, which will mature into solid outstanding projects in line with the Dubai Government innovation framework.
The Smart Innovator Platform gained a number of global awards and recognitions including 15 accreditations from GInI.
H.E. Ahmed Mahboob Musabih, Director General of Dubai Customs expressed his happiness for this outstanding achievement, which emphasizes a consolidated culture of creativity and innovation in the Government Department’s workplace.
“This is within our vision to become the leading customs administration worldwide supporting legitimate trade, and all these innovative projects will help Dubai and the UAE maintain their leading position as a hub of trade, travel and knowledge based development. Dubai Customs is a strong and loyal supporter to the UAE innovation journey towards the UAE Centennial 2071 along with the National Innovation Strategy launched by Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. Developing creative services will help Dubai trade achieve the AED2 trillion objective, set by the leadership. Almost 99.6% of our customs transactions in Q1 this year are carried out through smart channels.
Juma Al Ghaith, Executive Director of Customs Development Division at Dubai Customs said making it to the first place in innovation in the Middle East is an international recognition of what Dubai Customs has already achieved in this regard.
“Dubai Customs is an example to follow when it comes to innovation, thanks to the support that we receive from our senior management and the optimal investment in human resources. The innovations and creative projects developed by Dubai Customs have been repeatedly praised and recommended by the World Customs Organization and other customs administrations around the world.”
Along the same line, Dr. Hussam Juma, Director, Service Innovation Department said; “This achievement reflects the trust that global think tanks and organizations have in our innovation strategies and plans. It motivates us to keep it up to achieve more success and best implementation of customs standards.”