Dubai Customs has started implementing ideas passed on by the MBR Smart Majlis. As many as 33 feasible ideas have been approved for implementation, out of 106 ideas passed on to Dubai Customs by MBR Smart Majlis, since the council’s inception on October 24, representing 31% of all submitted ideas.
The MBR Smart Majlis is a one-stop platform for lodging ideas and suggestions from the public, with the aim of developing Dubai’s government services.
Approved ideas include mobile phone applications and new customs services. Moreover, Dubai Customs received 10 comments from the majlis, 6 of them were approved.
After approval, submitted ideas go through a cycle to evolve into actual projects to be later merged within Customs processes, ensuring DC clients get an added value of their business operations in Dubai. A specially-dedicated taskforce is formed to thoroughly review these ideas and determine phases and plans of implementation, so that concerned departments can execute applicable and feasible ideas as per a clear plan.
In support of MBR Smart Majlis and to ensure the initiative is a resounding success, Dubai Customs is committed to awarding employees who submitted ideas that were approved by the majlis. H.E. Ahmed Mahboob Musabih, Director of Dubai Customs, recently commemorated a second batch of employees for their constructive ideas. They are: Salah Al Hamadi, Majid Sultan, Nashwan Al Adoufi, Maissoun Narch, Mohammed Eideh, Ahmed Abu Zeid and Dima Badawi.
H.E Ahmed Mahboob Musabih, said “The ideas we receive from MBR Smart Majlis are disseminated to the concerned departments in Dubai Customs and flagged for superior attention, be it in conducting apt analysis of their viability then by deducing actual blueprints for implementation; thus embedding innovation and creativity as key drives of our scope of work progression.”
He commended the DC employees whose ideas were endorsed and called upon the rest to follow suit, saying “Our wise leadership’s innovative initiatives constitute a platform for igniting fresh and smart ideas that can nurture our national economy, and enhance the country’s stature as a leading global model in the use of innovation in service delivery as a driver of economic growth and diversity. The introduction of MBR Smart Majli will further engage our people to be effective players in the comprehensive development process.”
He added: “The UAE’s economic development experience is best known for its established advanced infrastructure and the surging investment in airports, ports and roads. Urging innovation and creativity shall endorse the advancement of these projects, enriching UAE’s competitiveness towards leadership in all fields and norms.”
The Director of Corporate Excellence and Strategy, Ahmed Abdul Salam Kazim, said: “The great sum of positive ideas lodged via the Majlis is an indicator of how much the initiative is finely received by employees. It also gauges their high urge to back the development journey of Dubai. In return, we regard this interaction as an additional motive to grant these ideas further attention and investigation, so that we can recognize and transform them into viable procedures and projects. We also acknowledge our employees’ positive and competitive spirit in sharing bright ideas with the Majlis in order to aid us in achieving optimal performance at all levels.”