Eros Group has expressed its appreciation for the services offered by Dubai Customs to all business sectors. Group officials stated that Dubai Customs has put in place exceptional clearance facilitations that contribute to expanding the group’s activities locally and regionally. In addition to its flourishing business in the local market, Eros Group re-exports electronics to other countries in the region through Dubai.
A delegation from Eros Group paid a visit to Dubai Customs to express the group’s appreciation for the exceptional services offered by Customs. H.E. Ahmed Mahboob Musabih, Director of Dubai Customs, received the delegation and thanked them for their trust in Customs procedures in Dubai. He stressed on the importance of creating and maintaining close partnership between the private and public sectors for leveraging the national economy and enhancing the reputation of the UAE globally.
Mr Deepak J Babani, CEO of Eros Group, presented H.E. Ahmed Mahboob with the group’s trophy, in the presence of Abdullah Al Khaja, Executive Director of Customer Management Division, Edris Bahzad, Director of Client Management Department, and Khalfan Rashed Al Keaibi, Manager of Customer Service Management. On the other hand, the delegation from Eros Group comprised Niranjan Gidwani, Deputy Executive Officer, P. Ravichandran, Associate Vice President, and A. Manavalan, Assistant Manager.
Mahboob thanked Eros Group for their gesture, adding that the organization is one of the first businesses to join the “Client Accreditation” program launched by Dubai Customs to provide its distinguished customers with a complete set of facilitations. The most prominent are the automated pre-arrival clearance, consolidated declarations and the B2G channel, which enables them to transfer declarations automatically from their systems to Mirsal 2 and process their transactions and payments electronically. Moreover, the program allows participants to get the services of the Client Ambassadors Initiative.
Ahmed Mahboob affirmed Dubai Customs will maintain its strong support to all clients, providing them with optimal services and facilitations. “We seek higher standards of customer service excellence to attain utmost satisfaction on the part of our clients with whom we engage as full partners. Aiming to meet their best needs and expectations, DC devotes one employee-ambassador to each cluster of business sectors as part of our Client Ambassadors Program. Thanks to direct interaction with clients to provide customs services on-site, a recent survey showed that 97 percent of them are contented with the initiative.”
Musabih further noted that “Electronics are a major and important trading sector which contributes considerably to Dubai’s foreign trade. Hence, the companies operating in the industry have our full support and continual assistance to ensure the growth of their activities. This is in line with our organization’s commitment to play an active role in Dubai’s ongoing transformation into the smartest city worldwide, particularly by sustaining electronics and smart devices trade to make this technology at the reach of the whole population. So they can access and utilize all public services through the smart applications currently being launched by Dubai Smart Government.”
Deebak J. Babani, Chief Executive Officer of Eros Group, hailed the efforts exerted by Dubai Customs to deliver best customer service and enhanced customs facilitations to help traders increase business returns. “Eros Group will continue working hand-in-hand with Dubai Customs to achieve optimal results in the industry,” he said.
“Our business has grown significantly over the last few years not only locally but also regionwide. This growth is primarily attributed to the safe and favorable business environment in the UAE, backed by outstanding government services including customs,” Babani continued. He expects the group’s turnover to reach Dh4.7 billion by end of 2014, an upsurge of 15 percent compared to the Dh3.9 billion recorded in 2013.
Eros Group is the exclusive distributor of many well-known global trademarks, and is specialized in the retailing of consumer electronics, home appliances, telecom, IT and engineering goods and services.