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Dubai Customs Elevates Stakeholder Delight in 9th Customs Week: 

Digital Empowerment and Strategic Partnerships Unveiled

Dubai Customs boosted the satisfaction of its stakeholders during the activities of its ninth Customs Week, held under the theme "Digital Empowerment: Forging Impactful Partnerships." The department conducted an informative workshop on the Export Reports service for traders, directed at business groups and traders; members of the Dubai Customs Consultative Council. The government department is dedicated to engaging its customers in diverse events as strategic partners in the journey of development and success. According to the Dubai Government Customer Happiness Survey 2023, customer satisfaction exceeded 95.4%.

The workshop was attended by Dr. Mustafa Saasa, Chairman of the Building Materials Group, Nayana Nandkumar from the Dubai Shipping Agents Association, the Fruits and Vegetables Group, the Building Materials Group, the Distribution and Logistics Group, the Steel Manufacturers Group, and a large number of representatives from business and trade groups, with more than 80 participants present.

Mahmoud Iqbal, Senior Analyst at Dubai Customs, presented the "Export Reports for Traders" service, aimed at enhancing customer satisfaction by streamlining costs and time. He clarified its goals, which include facilitating traders in applying the zero-rated value-added tax (VAT) on the export of goods within a specified 90-day period. Traders previously faced challenges in proving the export process, and the service addresses this by providing evidence such as exit certificates and commercial documents. It is important to note that the "Export Reports for Traders" service applies specifically to imported goods that are subsequently re-exported.

Edris Behzad, Director of Client Happiness Department at Dubai Customs, highlighted the role of Dubai Customs in bolstering the performance of Dubai's foreign trade through the advancement of services, trade facilitations, and proactive initiatives. These efforts are geared towards amplifying the gains for traders and attracting fresh investments across various business sectors. He stressed Dubai Customs' dedication to ensuring stakeholder satisfaction by delivering value-added services, closely monitoring experiences, feedback, and evaluating the department's services' efficiency and effectiveness through diverse channels.

Maryam Khalifa Al Shamsi, Senior Manager of Customer Service Development at the Client Happiness Department added that, as part of their ongoing efforts to strengthen relationships with stakeholders, Dubai Customs organized various initiatives during the ninth Dubai Customs Week. These initiatives included on-site visits to discuss proposals and explore collaboration opportunities, as well as seminars and workshops introducing new services and initiatives aimed at streamlining business operations and maximizing returns on investments. She emphasized Dubai Customs' continuous pursuit of increasing customer happiness, which has resulted in an impressive satisfaction rate of 95.4%.