The customs centers at Dubai Cargo Village, Al Maktoum International Airport - Cargo Terminal, Dubai Flower Centre, Jebel Ali, Coastal Berth, Al Khor Marine Operations and Hatta Customer Service Centre will be open 24/7 throughout the holy month of Ramadan.
The Jebel Ali Customer Service Centre will work from 9:00 am – 2:00 pm. The Communication and eServices Department will continue to receive customer inquiries regarding customs transactions on the toll free (80080080) from 7:30 am – 5:00 pm. The Postal Customs Center will operate from 9:00 am – 5:00 pm, while the Dubai Metals & Commodities Center will operate from 8:00 am to 6:00 pm.
Working hours at Al Khor Operations Centre and Al Hamriyah Center will be from 8:00 am till 5:00 pm. The working hours of service centres at Ducamz, Silicon Oasis, Dubai Textile City and Dry Port and Claims & Collection at Dubai Intl Airport Free Zone and Cargo Village, will be from 9:00 am to 2:00 pm.
The working hours at Port Rashid centers and Customs Declaration Clearance at the Customs Declaration Management Department will be from 8:00 am till 2:00 pm, while the Customs Declaration Management Department will operate round-the-clock on clearing customs declarations, whereas declarations service (cancelation or amendment) will be open from 9:00 am till 5:00 pm.
Dubai Customs affirms its commitment to provide continuous goods clearance services during the days of the holy month of Ramadan in keeping with the Department’s vision and strategic objectives.