Appeal Customs Decision


Service Name Appeal Customs Decision
This service allows customers to appeal any decision issued by Dubai Customs.

This service is the first step to be followed in order to find a way to object a decision, client can appeal to resolve any dispute in the following areas:
  • Appeal Decisions on Customs Tariff
  • Appeal Restricted and Prohibited Goods
  • Appeal Decisions on Origin and Economic Agreements
  • Appeal Decisions on Legal Cases
  • Appeal Decisions on Suspended Duties
  • Appeal Decisions on Customs Valuation
Relationship Type
From Government to Business
From Government to Individuals
Service Type Transactional
Service Hierarchy Sub Service
Service Interconnection N/A
Service Limitation N/A
Service Delivery Procedure

1. Submit the application through all available channels
2. Pay service fees
3. Receive customs decision

Service Delivery Time
Available around the clock (Online and Mobile Web)
Refer to service delivery centers working hours’ time table
Service Delivery Channel
Port Rashid Center (Legal Cases Only)
Website (Companies)
Mobile Web (Companies)
Target Category
Service Fees
All Appeals have no charges except Legal Cases which costs AED 200
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above
Service Completion Time
5 Working Days
Required Documents
All appeals requires a justification letter and proves except Legal Cases requires the below :

  1. Letter addressed to the head of the appeals committee stating the situation in details and includes all required attachments that supports your point of view.
  2. Signed Conciliation Settlement Request.
  3. Receipt payment of 50% of the total fine imposed which should not exceed fifty thousand dirhams.
  4. Deliver a cheque with Dubai Customs name that covers the remaining amount of the fine.
Terms and Conditions


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