As part of its continual efforts to improve Client Services in line with high standards of quality, and seeking to maintain leadership by delivering locally and internationally distinguished projects and services; Dubai Customs has launched The Customer Happiness Charter to highlight its commitment to providing advanced and monitored services.
This Charter has been devised in accordance with the guidelines of ISO 10001:2018 Standard and as per Best International practices. All stakeholders including the higher management, employees, clients and partners are engaged in the process of designing, reviewing, evaluating and amending the charter, in such a way as to ensure continual improvement of Customers’ services based on their needs.
