Contact Us

​​​For Follow-ups & general enquiries, please call our Toll-Free Number
800 800 80

Contact Customer Care

To contact us with your compliments, comments or inquiries, please complete the Customer Care Form or contact us through any of the following methods:

Official Working Hours

Monday to Thursday 7:30 AM to 3:30 PM

Friday 7:30 AM to 12:00 PM

Contact Center Working Hours
800 800 80

Monday, Tuesday, Wednesday, Thursday, Friday
7:00 AM – 8:00 PM

Saturday to Sunday
7:00 AM – 4:00 PM

Client Relationship Section, Client Happiness Department, Dubai Customs, PO Box 63 Dubai, United Arab Emirates
Visit us
Dubai Customs Headquarters, AL Mina Road, Dubai, United Arab Emirates

Tarjim Service:

Dubai Customs launched TARJIM service, where clients can submit complaints in their own native languages with a choice of 7 different languages (Spanish, French, Chinese, Persian, Indian, Urdu and Russian) in addition to Arabic and English, through Email: or Fax: 04 417 6316. Dubai Customs will reply to all complainants in the same language they have been lodged.