Contact Us

For Follow-ups & general enquiries, please call our Toll-Free Number
800 800 80

Contact Customer Care

To contact us with your compliments, comments or inquiries, please complete the Customer Care Form or contact us through any of the following methods:

Official Working Hours
Sunday to Thursday from 07:30 to 14:30
Contact Center
800 800 80 (24/7)
+9714 417 7777
Client Relationship Section, Client Management Department, Dubai Customs, PO Box 63 Dubai, United Arab Emirates
Visit us
Dubai Customs Headquarters,
Al Mina Road,
Dubai, United Arab Emirates

Tarjim Service:

Dubai Customs launched TARJIM service, where clients can submit complaints in their own native languages with a choice of 7 different languages (Spanish, French, Chinese, Persian, Indian, Urdu and Russian) in addition to Arabic and English, through Email: or Fax: 04 417 6316. Dubai Customs will reply to all complainants in the same language they have been lodged.