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Services For Business

Dubai Customs is considered one of the first leading government departments to adopt integrated electronic business environment where services are electronically delivered and at the same time ensuring higher quality service delivery standards.

Most of Dubai Customs eServices are currently delivered through Dubai Trade Portal, www.dubaitrade.ae (This link will open an external website in a new window which will be in another language), and comprise of the following:

REGISTRATIONS AND LICENSING Register Business Join Client Accreditation Record Trade Agency Record Trade Mark Open Customs Duty Account License Customs Warehouse
CUSTOMS CLEARANCE Submit Customs Declaration Request Customs Opinion Appeal on Customs Decision Book Customs Inspection Export Manifest Clear Cargo Discrepancies Request Goods Classification
CLAIMS & REFUND Submit claim Pay Customs
CLIENTS CARE Request Letters and Certificates Request Reports Request Awareness and Training Submit Suggestion or Complaint Submit Enquiry or Compliment Contact Director General
COMPLIMENTARY SERVICES Track Declaration Status Track Customs Case Status Search HS Code
VIEW CUSTOMS INFORMATION Submit RAFED Information Permitted Goods Prohibited and Restricted Goods Customs Offences

REGISTRATIONS AND LICENSING

Register Business
Join Client Accreditation
Record Trade Agency
Record Trade Mark
Open Customs Duty Account
License Customs Warehouse

CUSTOMS CLEARANCE

Submit Customs Declaration
Request Customs Opinion
Appeal on Customs Decision
Book Customs Inspection
Export Manifest
Clear Cargo Discrepancies
Request Goods Classification

CLAIMS & REFUND

Submit claim
Pay Customs

CLIENTS CARE

Request Letters and Certificates
Request Reports
Request Awareness and Training
Submit Suggestion or Complaint
Submit Enquiry or Compliment
Contact Director General

COMPLIMENTARY SERVICES

Track Declaration Status
Track Customs Case Status
Search HS Code

VIEW CUSTOMS INFORMATION

Submit RAFED Information
Permitted Goods
Prohibited and Restricted Goods
Customs Offences

ISO 9001	Standard for Quality Management System
ISO 14001	Standard for Environmental Management System
OHSAS 18001	Standard for Occupational health and safety
ISO 20000	Standard for IT Services
ISO 27001	Standard for IT Security
SA8000	Standard for Social Accountability
ISO 10001	Standard for Customer satisfaction
ISO 10002	Standard for handling Customer complaints
ISO 10015	standard for trainings
ISO 31000	Standard for Risk management
TISSE	Standard for service excellence

Services For Business

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Services For Business

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