Organization Structure – Dubai Customs

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Departments under PCFC Chairman’s Office:

1. Audit & Revenue Improvement.
   

Departments under Director General’s Office:

1. Strategy & Excellence.
   
2. Customs Intelligence De​​partment.
   

Customs Inspection Division

1. Passenger Operations Department.
   
2. Air Cargo Centers Management.
   
3. Inland Customs Centers Management.
   
4. Sea Customs Centers Management.
   
5. Technical Support.
   

Customer Management Division

1. Customs Declarations Management.
   
2. Customs Refund Management.
   
3. Client Happiness Management.
   

Finance Affairs and Administration Division​

1. Finance Department.
2. Administration Affairs.​
3. Communication Department.​

Human Resources Division

1. Human Resources.
   
2. DLA (Dubai Logistics Academy).
   

Policy and Legislation Division

1. Customs Cases and Investigation.
   
2. Legal Affairs.
   
3. Customs Audit.
   
4. Intellectual Property Rights.
   
5. Tariff & Origin.
   
6. Valuation.
   

Customs Development Division

1. Information Technology.
   
2. Services Innovation.
   
3. Reform & Modernization Program​.