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Dubai Customs Showcases its Suggestions System development to Dubai Department of Economic Development 


The Manager of Suggestions and Complaints at Dubai Customs’ Strategy and Corporate Excellence Department Hussein Al Fardan visited the Dubai Department of Economic Development (DED), as part of the government drive to share knowledge amongst its entities. He shed light on Dubai Customs’ leading expertise in developing the Suggestions System and fueling the spirit of innovation and creativity in employees.
Al Fardan delivered a presentation to DED officials on the mechanisms used at Dubai Customs to process employees’ suggestions and ideas, starting from the point of assessing the idea’s value to customs process development and ending with the actual implementation of feasible ones. The presentation highlighted major international, regional and local awards Dubai Customs received in recognition of employee suggestions and ideas.