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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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Awards & Recognitions
Dubai Customs won first place first place in the Arabia CSR Awards 2014, for organizations in the Government Sector, for the fifth time respectively.
Dubai Customs has claimed the prestigious Golden Peacock Global Award for Corporate Social Responsibility for the year 2014 in government organization category. This is for the second year respectively.
Golden Peacock Awards, instituted by Institute of Directors, India in 1991, are now regarded as Holy Grail of corporate excellence worldwide. Today, Golden Peacock Awards Secretariat receives over 1,000 entries per year for various awards, from over 25 countries worldwide. The achievement of the Golden Peacock Award is the most powerful way for organizations to build their brand. No business award today receives the kind of recognition and adulation among peers that the Golden Peacock does. They provide not only worldwide recognition and prestige, but a competitive advantage in driving business all over the world.
Dubai Customs won the Farouk El-Baz Award for Excellence in Organizational Sustainability for the Public Sector category.
The award was launched by Hamdan bin Mohammed Smart University formerly known as Hamdan bin Mohammed e-University under the patronage of H.H. Sheikh Hamdan Bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and President of Hamdan bin Mohammed Smart University (HBMSU).
El-Baz Award for Excellence in Organizational Sustainability is open to organizations such as SMEs (Small & Medium Enterprises), public sector, services (large organizations), manufacturing (large organizations), non-for-profit private sector, and subsidiaries organizations. The  assessment is based on two aspects of an organization; one is the “philosophy and practice” of the organization, and the other one is the performance it delivers. The former examines if there is a suitable and congenial environment for driving sustainable organizational excellence, while the latter looks at the impact and performance of the organization on five dimensions which are evaluated by economic measures, internal capability measures, external stakeholder measures, competitiveness measures and CSR measures.
 
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