Dubai Customs is committed to allowing all web users access to the website, while providing a visually rich user experience.
The Website follows the Dubai Government Website Guidelines V3.0, to ensure that the website is customer-focused, while allowing the users to maintain a certain level of uniform browsing experience through Dubai Government websites.
It supports standard tab-based keyboard navigation.
This page contains general help information relevant to the website. If you have a query or problem about a specific page that is not addressed here, please contact us.
Finding your way around our website
The tabs at the top of the page are the main sections of the site, aimed at different people – Explain the different sections and tabs and the general navigation of the website. For Example:
When you click on one of the tabs it is highlighted, and the bar below the tab shows the main menu for that section. When you are in a section, the section menu on the left-hand side gives links to other pages in the same section. Below the left hand menu there are sometimes additional 'Related links' to other areas of the site that may be useful. Some section menu links will take you to sub-sections, and then the sub-section menu will also be shown on the left menu, slightly offset from the main section menu.
There is also a breadcrumb trail below the top bar which shows you the steps you have taken to get to the page you are currently on. For example, it might say:
Home - > XXX ->How to apply
Each of these items is a link, so as well as showing you where you are in the website, the 'breadcrumb trail' allows you to go 'up' one or more sections.
We have made every effort to make this site usable for as many different web browsers as possible. Unfortunately, older browsers are not able to take advantage of current technology, and so the site does not look as 'designed' as it does in modern browsers, although all the information should be accessible. We would encourage all users, if at all possible, to update their browser to the latest version - not only for this site, but to enhance your use of the web in general.
Dubai Customs website has been tested for the following Desktop browsers:
1. Internet Explorer 9.0
2. Internet Explorer 8.0
3. Firefox 14.0
4. Chrome 22
5. Safari 5.0
6. Opera 12.0
Dubai Customs website has been tested for the following Mobile Devices:
2. IPhone 4
3. IPhone 4S
4. Samsung galaxy SII
5. Samsung galaxy SIII
Adjusting text size
Our website is built using relative font sizes, which means that if you want to see larger or smaller text, you can change the text size using the fonts shown in the header block
For users with Visual disability
The audience of government websites includes a diverse group of individuals including people with visual disabilities such as low vision or blindness
The website has a text-to-speech conversion tool that allows it to be accessed by people with visual disabilities.
Printing from this website
We have set this site up so that if you are using a modern browser, when you print a page the printout will not include the menus or sidebars. If the page title and address don't appear on your printout, you can set your browser to add them. This is usually done by choosing 'Page Setup' from the 'File' menu, or you can check your browser's 'Help' menu to find out how to do this.