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Dubai Customs rolls out I-Box for keeping passengers’ valuable goods 


On the inaugural day of Gitex Technology 2021, Dubai Customs launched I-Box smart lockers for storing commercial items or valuable cargo carried on by inbound transit passengers. The initiative enables travelers to keep their valuable goods in the airport customs center on arrival without paying duty and collect them through self-clearance service on departure from the country. 






Under the theme “Digital Trade for Safe, Sustainable Supply Chains”, Dubai Customs is taking part in this year’s Gitex with eight cutting-edge smart initiatives. The participation highlights the goals of the organization’s strategic plan 2021-2026 towards leading sustainable customs globally by furthering digitization of services to facilitate trade, protect society and economy, and enhance people’s experience of customs as a service.


The I-Box smart lockers project is set to speed up logistics and handling services for valuable cargo at the airport. The advanced initiative has cut down the process time for delivery of valuable items from 30 minutes to 1 minute only. The passenger can simply scan the QR code on the locker and use the OTP code sent to his phone number to unlock the locker and pay storage fees online without any paper work. These fireproof lockers boast high-end security systems and are easy to move from one place to another within the airport terminals.






 “Dubai has established its global distinction and leadership on building innovative projects that ensure sustainable development in all fields, following the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and the Ruler of Dubai,” said H.E. Ahmed Mahboob Musabih, CEO of Ports, Customs and Free Zone Corporation, Director General of Dubai Customs.
 “His Highness’s forward-looking vision of digital transformation and ongoing disruption of the way the government works has reinforced Dubai’s leading position as a global incubator for innovators and an attractive environment for businesses and investments.”


He pointed out that Dubai Customs is keen to participate annually in the Gitex Technology Week, which is an ideal platform for showcasing our state-of-the-art projects and innovations that keep pace with advances in artificial intelligence, Internet of Things and other technologies to revolutionize customs business. 


Ibrahim Al Kamali, Director of Passenger Operations Department at Dubai Customs, on his part said: “Dubai Customs seeks to make travelers happier by offering them quick and easy services that expedite entry procedures and enhance their experience, especially in light of the increasing numbers of traders transiting through Dubai.”


He noted that the new I-Box innovation features unprecedented advancements that allow zero errors, better time management for both passengers and inspectors, and on-the-go payment of valuables’ storage fees rather than on the counter as was the case before.





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