Vision, Mission and Values

​Our Vision

The leading customs administration in the world supporting legitimate trade.
 

Our Mission

Protecting the society and sustaining economic development through compliance, facilitation and Innovation.
 

Our Values

Leadership: Adopting global best practices in customs work that will sustain the reputation of Dubai as a global trading hub.
Happiness: Working together towards creating happiness for our staff, clients, community and partners.
Loyalty: Being proud of working for Dubai Customs and seeking to improve its performance, reputation and image.
Innovation: Building a stimulating workplace environment and introducing collective ways of innovation that inspire creative ideas to promote global excellence and competitiveness.
Empowerment: Empowering our employees to take initiative and give their best to ensure the nation’s prosperity.

Leadership: To adopt global best practices in customs work that will sustain reputation of Dubai as a global trading hub.

 

Team spirit: To work as a team to achieve the vision, mission and strategic goals of Dubai Customs.

 

Honesty and integrity: To ensure objectivity, fairness and transparency, and uphold public interest over personal interest.

 

Motivation and creativity: To create a stimulating and motivating work environment that inspires creative initiatives and promotes institutional loyalty.

 

Professionalism: To perform our business efficiently and accurately, supported by determination and sense of challenge.

 

To be proud of working for Dubai Customs and seek to improve its performance, reputation and image.

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Strategic Goals & Objectives

GoalsObjectives
Provide an environment that supports the flow of international trade and passengers
  • Improving and facilitating services
  • Easing passengers’ flow
Promote security and combat illegitimate trade
  • Enabling and enhancing voluntary compliance
  • Supporting the protection of economy and society
  • Building sustainable international relationships to ensure a secure supply chain
Improve and diversify revenues and sustain efficiency of revenue collection
  • Diversifying sustainable sources of revenue Ensuring efficiency of financial performance
Build corporate capabilities and competitive advantage
  • Creating happiness for all stakeholders and developing new partnership prospects with them
  • Developing corporate governance and control systems
  • Institutionalizing strategic thinking, corporate excellence and future planning
  • Building capacities and knowledge that create efficiency and effectiveness
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