Submit Refund Claim


Service Name Submit Refund Claim

This service is provided to the Customers to submit a claim to refund of deposit or release of guarantee paid in lieu of Customs duty

Relationship Type
From Government to Business
From Government to Individuals

Service Type Transactional
Service Hierarchy Sub Service
Service Interconnection
Submit Customs Declaration
Service Limitation N/A
Service Delivery Procedure
  1. Submit the application through all available channels
  2. Pay service fees
  3. Receive notification of accomplishing the service
Service Delivery Time

Available around the clock (Online and Mobile Web)
Refer to customer happiness centers working hours (Center)

Service Delivery Channel
Customs Center 
Website (Companies)
Mobile Web (Companies)
Target Category


Service Fees
AED 50 per Declaration 
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above

Service Completion Time
5 Working Days
Required Documents

Proof of export for goods as the following:

  • By Sea: Exit/Entry certificate, Copy of Export Declaration, Copy of Manifest, or Copy of Bill of Lading
  • By Air: Exit/Entry certificate, Copy of Export Declaration, or Copy of Airway Bill
  • By Land: Exit/Entry certificate, Copy of Export Declaration or Copy of Manifest
Terms and Conditions

Refer to Services Guide – Appendix (C)

eService Link