Appeal on Customs Decision


Service Name Appeal Customs Decision

This service allows customers to appeal any decision issued by Dubai Customs.
This service is the first step to be followed in order to find a way to object a decision, customer can appeal to resolve any dispute in the following areas:

  • Appeal Decisions on Customs Tariff
  • Appeal Restricted and Prohibited Goods
  • Appeal Decisions on Origin and Economic Agreements
  • Appeal Decisions on Legal Cases
  • Appeal Decisions on Suspended Duties
  • Appeal Decisions on Customs Valuation
Relationship Type
From Government to Business
From Government to Individuals
Service Type Transactional
Service Hierarchy Sub Service
Service Interconnection
Service Limitation N/A
Service Delivery Procedure

1. Submit the application through all available channels
2. Pay service fees
3. Receive customs decision

Service Delivery Time

Available around the clock (Online and Mobile Web)
Refer to customer happiness centers working hours (Center)

Service Delivery Channel

Port Rashid Center - Legal Affairs Department (Legal Cases Only)
Mobile Web

Target Category
Service Fees

All Appeals have no charges except Legal Cases Appeal which costs AED 200
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above

Service Completion Time
5 Working Days
Required Documents
  • Justification letter and evidences that supports the appeal, and copy of the issued decision
  • In case of Legal Cases additional documents are required as below:
    • Letter addressed to the head of the appeals committee stating the situation in details and includes all supporting documents
    • Signed Conciliation Settlement Request
    • Receipt payment of 50% of the total fine imposed which should not exceed fifty thousand dirhams
Terms and Conditions


eService Link