This service allows customers to appeal any decision issued by Dubai Customs.This service is the first step to be followed in order to find a way to object a decision, customer can appeal to resolve any dispute in the following areas:
1. Submit the application through all available channels 2. Pay service fees 3. Receive customs decision
Available around the clock (Online and Mobile Web) Refer to customer happiness centers working hours (Center)
Port Rashid Center - Legal Affairs Department (Legal Cases Only) Website Mobile Web
All Appeals have no charges except Legal Cases Appeal which costs AED 200 AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above
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