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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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Vision & Mission
Our CSR Vision
To integrate economic, social and environmental concern in our business operations and in interaction with our stakeholders on a voluntary basis in order to meet or exceed the ethical, legal, commercial, and public expectations that society has from us.

Our CSR Mission

With perfect sincerity and integrity, we will strive to fulfill our responsibilities: our economic responsibility, our social responsibility, and our environmental responsibility.
Our CSR Values
  • Place the customer experience at the core of all activities.
  • Commitment to our employees through providing opportunity, nurture talent, develop leaders and reward achievement.
  • Operate business ethically, holding ourselves and conduct business to high standards of fairness, honesty, and integrity, being individually accountable and collectively responsible.
  • Give back to the community by taking serious responsibility of protecting the borders and ensuring secure trade.
  • Continuous strive for improvement and modernization responding to changing stakeholders needs through constant evolution and innovation.


  • Economic Responsibility: Using integrity and high ethical standards to guide the way our business operates, we strive to develop in a harmonious and sustainable way.
  • Social Responsibility: Through the establishment of our information network and our programs to support those need, we will ensure our business grows in harmony with society.
  • Environmental Responsibility: By rationalizing energy use, and prompting recycling and reuse, we will strive to grow in harmony with the environment.
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