DC hosts Delegation from MRHE to get introduced to the “Team 100” Experience of Smart Service Application
In order to view Dubai Customs’ latest innovations and smart systems applied through the "Team 100" project of smart services, aiming to develop work process and provide customers with customs e-services, a delegation from Mohamed Bin Rashid Housing Establishment (MRHE) paid a visit to Dubai Customs. Welcomed by Ahmed Yacoubi, DC's Acting Manager of Project Management, Bader Al Kharoosi, Manager, Technical Systems Delivery Section at Information Technology Department, and Juma Al Ghaith, Executive Director of Customs Development Division, the delegation of MRHE included Nora Al-Khaja, Head of Grants and Loans Department, Haitham Al-Khaja, Manager of Corporate Communication and Marketing Office, Gasem Amin, Senior Housing Consultant, Ramzy shanan, Head of Contracts and Procurements Department, Nora Al-Motawaa, Acting Head of Strategic Planning Department and Amira Askany, Administrative Officer.
During the meeting, Al Ghaith warmly welcomed the visiting delegation and stressed the importance of communication and further cooperation between various Dubai's government and private entities and institutions for knowledge and experience exchange. Then, he comprehensively pointed out that the "Team 100" was assigned to directly bring customers all the services they need via smart phones, in fulfillment of the directives of Smart Government initiative, launched by H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE and Ruler of Dubai, and Dubai Smart Government Program, launched by H.H Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, and in response to smart government requirements. Besides, Al Ghaith assured that "Team 100" of smart services application had successfully accomplished the great challenge of holding DC’s rank as "the first UAE government department fulfilling His Highness's vision towards a smart government", he added.
Moreover, Al Ghaith stated that the government seeks to adopt and launch initiatives that cope with the latest international technological developments in the field of customer services, in response to the vision of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, primarily aiming to content the public. "We continuously exert our best efforts to achieve and provide Smart Government in the preparations underway to accommodate Expo 2020, where we already have prepared an array of projects and smart programs, including Customs Clearance e-System, Cargo Clearance system and Custom Duty Refund Claim e-Services. Besides, we are about to launch a smart channel dedicated for exhibitors to streamline and expedite cargo clearance through a 24/7 automated customs clearance system. Accordingly, exhibitors can benefit from the preclearance system, where goods can be cleared before their actual arrival from the exporting countries." Al Ghaith stated.
Later, Ahmed Yacoubi, Acting Manager of Project Management made a detailed presentation on the procedures and steps taken by the "Team 100", headed by Juma Al Ghaith, Executive Director of Customs Development Division, to assure that Dubai customs' services are fully developed and can be provided via mobile phones within 100 days. "Our team firstly evaluated the situation, then developed a roadmap for the required changes, taking into consideration, of course, the challenge nature and adopting one of the most advanced project implementation strategies known as, "Scrum Framework" which is a methodology applied to implement multiple, multi-level software. This framework, in fact, paved the way for rapid accomplishment and helped team members to effectively coordinate and cooperate to achieve the set goals." he added.
"This is not all.” Yacoubi said, “a number of some practical methodologies and advanced tools have been used to facilitate communication between team members, and ensure that the latest technologies are used." Furthermore, Yacoubi asserted that launching 100% of Dubai Customs' services as smart services within 100 days only is the outcome of the team's fruitful efforts.
On his part, Bader Al Kharoosi, Manager, Technical Systems Delivery Section at Information Technology Department declared that DC has recently launched a number of new developmental initiatives concerning its smart services. DC also fulfilled several achievements in this regard so that customs services can be rendered easily with the lowest efforts and costs. He also pointed out that DC was the first government department that completely transformed into an electronic department in 2009. In 2013, DC was fully transformed into a smart government department providing 24/7 services via smart phones.
In 2014, DC’s website for smart services was updated. Services were also provided through smart watches, which will be one of the most commonly used IT means in the future. Kharoosi also asserted that DC received a positive and unique feedback from its customers about the mechanism of introducing new services, as customers' satisfaction reached 88%. In addition, DC played a vital role in developing online mobile services approach that was adopted later by other government departments for further efficiency and proficiency. These services were widely recognized, not only in the UAE, but in other Gulf states as well. The visiting delegation hailed the advanced smart systems provided by Dubai Customs, especially smart transformation-related systems. They also assured that DC's systems are a model that can be applied in MRHE and other UAE government departments and establishments.