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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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SeamlessInspection

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For Enquiry Call at: 800 1886

Seamless Inspection

Seamless Inspection is a program that shifts customs inspections from traditional inspection centers to company premises.

  • Purpose:To enhance efficiency and flexibility in customs inspections, offering convenience to businesses and reducing logistical complexities.
  • Target Audience: Businesses involved in international trade that require customs inspections.

Service Models

  • Full On-Site Inspections:Dedicated inspectors stationed at high-volume facilities for continuous support.
  • On-Demand Inspections:Inspectors dispatched to company premises based on specific needs.

Contact Information

Businesses seeking to benefit from the Seamless Inspections service can:

  • Contact the Dubai Customs Call Center: 800 1886 for direct assistance.
  • Email the Client Happiness Team: 1886@dubaicustoms.ae for inquiries and registration support.

Service Requirements


To ensure smooth operations, businesses must have a warehouse equipped with the following basic requirements:

01

CCTV Surveillance:

For monitoring and security during inspections.

02

Ramps:

To facilitate easy inspection of goods.

03

Designated Inspection Area:

A secure and clean space allocated for Customs activities.

04

Adequate Lighting and Power Supply:

To support inspection equipment and ensure operational efficiency.

05

IT Infrastructure:

Internet connectivity and system access to integrate with Customs inspection tools.

06

Accessibility:

Warehouses should be easily accessible for Customs inspectors and vehicles

Signing a Memorandum of Understanding (MOU) with clients who meet the necessary qualifications and operational requirements.

Cost and Payment Options

  • Service Fees: The cost structure for Seamless Inspections will be announced at a later stage.

Benefits

  • Inspection at your facility which potentially reduces journey times for inspections.
  • Schedule inspection service at your convenience.
  • Cuts delays, operational costs, and enhances supply chain efficiency.

Frequently Asked Questions (FAQ)

General FAQs

What is the Seamless Inspections Initiative?

The Seamless Inspections Initiative by Dubai Customs allows customs inspections to be conducted directly at company warehouse premises, eliminating the need for goods to be transported to customs inspections centers. This approach saves time, reduces logistical complexities, and enhances supply chain efficiency.

How does the Seamless inspections initiative align with Dubai’s vision as a global trade hub?

Seamless Inspections reflects Dubai Customs' commitment to innovation, efficiency, and trader-centric solutions. It enhances the ease of doing business in Dubai, reinforcing the Emirate's position as a leading global trade and logistics hub.

Onboarding FAQs

Who is eligible to use Seamless Inspections?

The service is available to all businesses, particularly those in logistics, trading, and supply chain sectors. Companies with high volumes of transactions or those seeking greater operational flexibility will find the Seamless inspections especially beneficial.

How do I request Seamless Inspections for my company?

You can express your company’s interest in Seamless Inspections now and Dubai Customs will reach out to initiate next steps.

Technical FAQs

What facilities or arrangements do companies need to provide?

Businesses must ensure that their premises meet the necessary requirements for inspections, such as adequate camera coverage, designated inspection areas, and appropriate equipment for handling goods.

What happens if my premises don’t meet the requirements?

If your premises do not meet the necessary requirements for on-site inspections, Dubai Customs will work with you to identify the adjustments needed.

How does this initiative ensure compliance with customs regulations?

Dubai Customs inspectors work closely with businesses to maintain the highest levels of security and compliance. Inspections at companies’ warehouses are conducted following strict protocols, ensuring all regulatory requirements are met.

Process FAQs

How can my company benefit from Seamless Inspections?

Benefits include faster clearances, reduced costs, and improved operational efficiency for businesses

What models of inspection are available under this initiative?

  • Full On-Site Inspections: Dedicated inspectors are stationed at a company’s facility full-time
  • On-Demand Inspections: Inspectors are dispatched to the company location as needed, providing flexibility for businesses with fluctuating requirements

Will I still be able to use the current procedures for Inspections?

Seamless Inspections is an additional facility provided to customers based on their needs. Current inspection services will remain unchanged and be offered in parallel to Seamless Inspections

Support FAQs

What is the cost of the Seamless Inspections service?

Costs are tailored based on the specific operational needs of each business. Companies can contact Dubai Customs to receive a customized quotation.

Who can I contact for further information?

If you require assistance, you can reach out to Dubai Customs through their designated support channels. Their team is available to provide guidance and address any questions or concerns regarding the Seamless Inspections Initiative.

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