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Frequently asked question(s)

License holders can sell their goods to companies in the UAE (through an agent or distributor) and also in the FZ. In the former case the Ex-FZ import bill is cleared through customs in the name of the buyer. 

Note that approval letter form restricted commodities should be submitted to Dubai Customs along with the requirement documents after the time of arrival in order to release the imported items.

  • Consignees holding a UAE federal or Dubai Economic Department licence or any of the four Free Zone licences.
  • Agents holding a Dubai Economic Department Clearing and Forwarding (C&F) licence may also clear cargo on behalf of consignees.

​Temporary Admission Basis, by keeping a deposit that will be physically assessed by Customs Inspectors at the time of arrival, on the assessed value. While balance quantity is exported, deposit will be refunded back for the exported items.

Or you can use the ATA Carnet which is an international customs document that permits duty-free and tax-free temporary importation of goods for up to one year.
ATA Carnet cover almost everything:

  • Commercial samples;
  • Professional equipment;
  • goods for use at trade fairs, shows, exhibitions

For more details contact 800-CHAMBER

Though business statistics are available on our website www.dpworld.com (This link will open an external website in a new window) and www.dubaicustoms.gov.ae, the customer defined statistics will be available on request paying the charges.
For more details, please contact:
Tel: +971 4 4178458
  • ​Gifts whose value does not exceed AED 3,000.
  • The Number of cigarettes should not exceed (400) cigarettes, (50) cigars, (500) grams of tobacco (minced or pressed for pipes), minced or pressed tobacco for smoking, tobacco or mild-tasting tobacco. Exceeding the above will be dutiable.
  • The amount of alcoholic beverages and beers should not exceed 4 liters of alcohol beverages, or 2 cartons of beer (each consisting of 24 cans, not exceeding 355 ml for each can or its equivalent).

​Five per cent of the value in CIF (Cost Freight Insurance) terms except for alcohol and cigarettes. 50% Duty payable for alcohol while 100% for cigarettes.

  • Delivery Order: This will be issued by the shipping agent upon receipt of freight charges and either the original bill of lading or a bank guarantee.
  • Original Invoice: This should be produced by the original exporter and legalised by a recognised authority in the country of export. (This document is used by customs here for duty charges and statistical purposes.)
  • Certificate of Origin: Produced by the original exporter and legalised by a recognised authority in the country of export. This is used by customs to confirm the country of origin and equally needs to be seen by the office which ensures any trade boycotts are enforced.
  • Bill of Entry: Must be completed by the consignee or C&F agent. Free Zone (FZ) bills of entry are used for cargo declared for the zone. Cargo bound for Dubai is entered on a standard bill of entry.
  • Customs Duty Receipt: This is issued by customs if duty is payable. Certain importers are able to operate a credit facility with customs.
  • Duty Exemption Certificate: This is held either by companies importing cargo which do not attract duty, or by the agents acting on their behalf.

​Ministry of Information/Department of Information controls the import of print and visual media articles Like books, CDS, VCDs. The articles/items will be released ONLY after inspecting/censuring it to the importer. Normally any thing which contradict with the values, tradition and morality of the land will be banned

​Rough diamond industrial or non industrial are duty exempted but the company is required to provide the K.P Certificate (Kimberly Process). Note that the shipment should have the K.P Certificate if not then the shipment will be impounded. Lose diamond is duty free Lose color gems stones diamond is dutiable 5% on the CIF value.

  • ​Passenger cannot carry medicines even if it is for personal use in bulk quantity. It may be impounded and can be a criminal case.
  • Prescription from the doctor to bring the drugs with you only for the period you are going to stay at Dubai.
  • It may required a special permission from the Ministry of health to carry more than convincible quantity of medicines.
  • As per customs rule all type of medicines subject to approve by Ministry of Health and Medical Services, for this reason if any medicines are hand carried customs refer to Ministry of Health if ministry disapprove then such medicines are detained. For all detained items customs issue detain slips. You can also take approval from Ministry of Health with doctors prescription and take stamp of ministry on the detain slip.