search icon
advanced search


People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

Text resize:

Use the buttons below to increase or decrease the text size:


Click on icon to change color.

Contrast Button

Read Speaker:

Listen to the content of the page by clicking play on ReadSpeaker.

Sound Button

Shortcut Keys:

  • Services for Business:

    Alt + B
  • Services for Individual:

    Alt + I
  • For Menu:

    Alt + M
  • For Bookmark:

    Ctrl + D
Complaints Policy

​Dubai Customs is committed to providing quality services that meets the needs and expectations of its clients.

Dubai Customs recognizes the right of its clients to complain and indeed welcomes complaints as a valuable form of feedback and input to improving its services.

This policy outlines Dubai Customs’ top management commitment to managing complaints effectively, efficiently, expeditiously and fairly through a complaint system that is easy to access, speedy, confidential, informative, simple, fair, effective, monitored and audited.

The system will be supported by highly trained staff and detailed procedures designed according to ISO 10002:2018​ and Dubai Government Unified Complaints System requirements, while constantly seeking to meet global best practices.  

Now you can lodge your complaint via:

Website last updated on