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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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Departments under PCFC Chairman’s Office:

  1. Audit & Revenue Improvement.

Departments under Director General’s Office:

  1. Strategy & Excellence.
  2. Communication Department.
  3. Customs Intelligence De​​partment.

Customs Inspection Division

  1. Passenger Operations.
  2. Air Cargo Centers Management.
  3. Inland Customs Centers Management.
  4. Sea Customs Centers Management.
  5. Technical Support.

Customer Management Division

  1. Customs Declarations Management.
  2. Customs Refund Management.
  3. Client Happiness Management.

Finance Affairs and Administration Division

  1. Administration Affairs.
  2. Finance Department.

Human Resources Division

  1. Human Resources.
  2. Training Center.

Policy and Legislation Division

  1. Customs Cases and Investigation.
  2. Legal Affairs.
  3. Customs Audit.
  4. Intellectual Property Rights.
  5. Tariff & Origin.
  6. Valuation.

Customs Development Division

  1. Information Technology.
  2. Services Innovation.
  3. Reform & Modernization Program​.

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