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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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The Policy and Legislations Division formulates policies and regulations relevant to customs valuation, tariff and origin, as well as protection of intellectual property rights and trademarks in line with local and international norms. It also represents Dubai Customs in national, regional and international organizations such as the World Customs Organization, the World Trade Organization and other relevant stakeholders. Moreover, the division is tasked with providing legal advice and support to the organization as well as managing and following-up litigations against violating clients.​

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