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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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Guiding Principles

RMP Guiding Principles

These principles below are intended to help establish the boundaries for how Dubai Customs will work within the RMP.
  • For Governance and deciding boundaries.
  • Setting the strategic & Long term direction.
  • Guidance for Resolving Key issues requiring Management Decisions.
  • Resolutions to Generic Process Theme Areas.
  • Helpful in breaking ties and conflicts.
The principles that have been accepted are: (These are not listed in any priority)
  • Dubai Customs will introduce totally paperless trading including collection and release recognizing traditional trade, and that provision needs to be made for private importers.
  • The RMP Program will be developed using a “Dubai Incorporated Approach”.
  • Customs is a validating authority for the declared information and not the information provider.
  • Process common across all transport modes and locations will be standardized.
  • Co-operation network for information exchange between cargo Custodians and Dubai Customs should be at least to the level for recognizing and accounting for cargo entering and leaving Dubai.
  • Declaration Process should be developed recognizing the potential to implement in the UAE and the GCC.
  • On receipt of a declaration by importer, goods clearance can be given release before actual arrival of the goods.
  • Any documents produced as part of declaration should be retained.
  • Processes should be future proof as much as possible.
  • Customs will base their operating premise on the management of information supported by appropriate risk management techniques.
  • The person making the declaration needs to be clearly recognizable and approved by Dubai Customs.
  • Cargo Handlers to be responsible for custody of and accounting for cargo.
  • There should be improvement to level of transparency to stakeholders.
  • Processes will be designed to support international initiatives to develop and protect the security of the supply chain.
  • International standards and guidelines will be recognized and followed except where they contradict the needs of Dubai, the UAE and the GCC.
  • The guidelines established by the Kyoto Convention are to be taken as minimum standards

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