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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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Delivery Approach

RMP Delivery Approach

Firstly, we established where we are today by mapping processes and procedures. Then we applied this knowledge and invented what we think the future process should look like, taking into consideration that we must build processes and procedures that will last for the next 10 years and possibly beyond. After implementing the future processes and procedures Dubai Customs will have an organization that looks like the following:


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