News and Reports Detail

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Dubai Customs briefs RTA delegation on Smart Refund System 

​Within the framework of cooperation and experience exchange with local and federal governmental departments and private entities, the Refund and Maqasa Department of Dubai Customs received delegation from the Finance Department of Roads and Transport Authority (RTA) in Dubai to get a brief  about to the smart refund system that DC has implemented to manage and secure customs revenues. The new system applies the best practices and standards at local and international levels.
The delegation was composed of Mrs. Munira Youssef, the Head of Revenue Division, Mrs. Dina Bin Khatim, the Head of Treasury Division, Mrs. Mariam Al Zarouni, the Senior Accountant Analyst, Mrs. Manal Abdullah, the Senior Accountant, Mr. Mohammed Younis, the Senior Revenue Analyst, Mrs. Hessa Abdullah, the Senior Revenue Accountant, and Mr. Mahmoud Dahimish, the Senior Revenue Analyst. The delegation was received by Dubai Customs team comprising Mrs. Ghanima Ibrahim, the Director of Refund and Maqasa Department, Mr. Nimananad Bobadi, Information Technology Project Manager, Mrs. Fatma Saqr, Leader of Refunds Team, Mrs. Amal Al Shamsi, Leader of Refunds Team, and Mrs. Fatma Ismael, Refunds Officer.
The RTA delegation had access to the best practices applied by Dubai Customs through the smart refund system. Mr. Nimananad Bobadi, provided detailed presentation on the invented system and its role in simplifying and streamlining claim procedures and customs refund and determining the aspects of revenue leakage.
Mrs. Ghanima, welcomed the RTA delegation emphasizing the importance of coordination, cooperation relations and experience exchange with RTA and all governmental and private departments and entities within the framework of partnership among local and federal governmental bodies.
"The smart refund system would allow the submission of claims at all times throughout the week with the aim of developing and providing innovative solutions to raise Dubai Customs' ability to calculate refunds in more simplified and accurate manner and accordingly to limit the leakage of revenues and shorten the timeframe necessary for such refund transaction", Mrs. Ghanima said.