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Dubai Customs’ Strategy & Corporate Excellence Department shares with Dubai Police its experience in developing the suggestion system 


The Suggestions & Complaints Section in the Strategy & Corporate Excellence Department received a delegation from the Dubai Police General Headquarters who were keen to learn about Dubai Customs’ experience in motivating employees to bring forth new ideas, suggestions and innovations. The manager of the section Hussain Al Fardan welcomed the guests. The Dubai Police delegation comprised Chief Warrant Officer Khaled Abbas, Staff Corporal Suhail Masoud, Staff Corporal Jassim Mubarak, and Senior Constable Mohammed Saleh.
Al Fardan delivered a presentation about Dubai Customs’ drive to facilitate employees’ submission of fresh ideas that leverage performance and make DC processes more streamlined. The presentation touched on the indicators related to employee suggestions in DC and the awards Dubai Customs took as a result of these suggestions. Al Fardan highlighted the Mohammed bin Rashid Smart Majlis initiative and its positive role in motivating DC employees to present new ideas towards the overall development of Dubai. He noted that Dubai customs Director recognizes employees whose ideas were approved by the Majlis on a weekly basis.