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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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Partners for the UAE

Partners for the Sake of UAE

Dubai Customs’ major role is not only confined to collecting customs duty and facilitating international trade movement - despite the significance and vitality of this role - but also reaches wider horizons to include performing community action and interacting with this community which we are all part of, beside building bridges of cooperation, coordination and partnership with other local departments, ministries, federal authorities and regional and international organizations.
This role which is stemmed from our corporate values is integrated with DC’s mission towards protecting the community from all dangers that threaten individuals’ health and safety by combating smuggling of counterfeited, fake and prohibited goods into the markets through DC’s entries and centers. Also, DC is keen to enhance Dubai economy in particular and UAE local economy as a whole. This also constitutes a major objective of DC’s strategic plan.
We are committed to achieving these objectives through introducing top quality services to community, trade and industrial sectors, and other sectors too. Quality has become our distinguished business mark coping with the wise directives and vision of HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice-President and Prime Minister and Ruler of Dubai, towards quality, excellence and the advancement of Dubai to stay ahead among other internationally developed cities.
In view of the diversity of tasks Dubai Customs performs economically, commercially and socially, and for the purpose of improving the services offered to the clients and the community in accordance with the objectives of Dubai Government strategic plan, we have adopted and implemented the Government Partnership Management Methodology in alignment with this plan as well as quality and excellence standards, meeting the best international standards of the respective procedures, business systems and increasing stakeholders’ satisfaction and loyalty.
Throughout the previous years, the Department has launched several initiatives reflecting its vision, corporate values and moral commitment to the employees, clients, suppliers and business partners as well as the environment and the community as a whole.
Finally, I would like to express my gratitude towards our stakeholders for cooperating with us and for their efforts which contributed to achieving the mutual benefit and the public interest.
 
Ahmed Mahboob Musabih
Director of Dubai Customs
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