Account OpeningSteps to complete the procedure:
- Ensure an Importer Code, Clearing Agent Code or Free Zone Code for the Customer is opened by the Client Partnership Department.
- Give a specific Standing Guarantee Account Number.
- Enter the standing guarantee account limit into the system.
- Activate the standing guarantee account.
Documents required:
- Pre-approval Account Opening Form signed by Client Partnership department.
- Original Bank Guarantee/Cash Deposit to cover the credit account limit. Or,
- Self Guarantee letter to cover the credit account limit based on an approval by the Credit Committee.
- Provide a valid trade license copy. This is for the purpose of entering accurate date into the system for the purpose of opening an account.
Invoicing Process
Steps to complete the procedure:
- Manual Entries are to be updated in the system, if any.
- Invoice Generation
- Demand Notice Generation
- Standing Guarantee Service Charge Notice Generation
- Notice to Account Holders Generation prior to expiry date of BOE
Documents required:
- Correction slip or Manual Debits from concerned operation section.
- Receiving the claims submitted by the Consignees from Claim Section after
- Approval. Verify the documents are approved accordingly and generate Invoice for locally Released Cargo.
- Print the Invoices and send to the Consignees by Fax.
- Print Demand Notices and send by Courier/Local Post
- Print Service Charge Notices and Notice to Account holders and send by Local Post.
Payment Process
Steps to complete the procedure:
- Accepting Cash or Cheque against Invoice, Demand Notice and Service charge notices.
- Issue of e-revenue receipt.
Documents required:
- Copy of Invoice, Demand Notice or Service charge notice.
- Cheque or cash equivalent to the dues. Part payment will not be accepted.
Queries Relating to Accounts and Invoices
Steps to complete the procedure:
- Receive Consignees queries relating to accounts, transactions and Invoices.
Documents required:
- E-mail or telephone calls requesting the requirements.
Permanent Closure of the Account
Steps to complete the procedure:
- Make sure that no balance is outstanding in the account.
- If any outstanding in the account inform the customer to settle the dues in full.
- Deactivate the account to avoid any more transactions.
- Close the account permanently.
Document required:
- Formal request letter from the customer to close the account.
- Receive the Client Partnership Department’s approval for the permanent closure of the account.