Refund

Returned Cheques

Steps to complete the procedure:
1.   Receive Returned Cheques from the Bank.
2.   Contact the consignee and ask for payment.
3.   In case of non-payment, hold the importer code of the customers.
4.   Collect cash.
Document required:
1.   Original returned cheque.
2.   Revenue Receipt for Dhs 500/- as retuned cheques fine + Dhs 10/- as a knowledge Dirhams.
 
Deposit Refund Cheque Payments
Steps to complete the procedure:
1.   Receive the consignee claim copy with claim acknowledgment receipts
2.   Generated the payment voucher through RCS II by claim office No.
3.   Printed all customs deposit refund cheques
4.   Checked preparation of cheques and cheques payment voucher
5.   Signing dually refund cheques
6.   Dispatch of Refund cheques.
Document required:
1.   Consignee claim copy of Bill of entry
2.   Claim acknowledgment receipt.
 
Bank Transfers Deposit Payment
Steps to complete the procedure:
1.   Receive the consignee claim copy with claim acknowledgment receipts.
2.   Generated the payment voucher through RCS II by claim office number.
3.   Uploading approved deposited refund payments from customs system to Bank’s system (Hexagon)
4.   Received the confirmation report from the bank and confirm it in the RCSII systems.
5.   Notifying Customer about the completion process of bank transfer.
Document required:
1.   Claim acknowledgment receipt.
2.   Consignee claim copy of Bill of Entry.
 
Opening New Consignee Account for the Purpose of Deposit Refund Bank Transfer
Steps to complete the procedure:
1.   Enter the Consignee Bank account details in the Master File of the RCS II System.
Document required:
1.   Valid trade license copy.
2.   Original Copy of the bank statement to which the consignee desire to transfer the Refund.
3.   Original application to transfer deposit to the Consignee account.
 
Duty Refund Payments
Steps to complete the procedure:
1.   Reviewing all customs duty refund documents
2.   Prepared all Cheques Payment Vouchers (CPV) for the duty refund
3.   Printing all customs duty refund cheques
4.   Supervise the dispatch of duty refund cheques to various operations centre and consignee.
Document required:
1.   Duty Refund form prepared by various center.
2.   Claim Receipt.
3.   Bill of Entry copy with all supporting document.
 
Re-Issuance of Cancelled Cheque
Steps to complete the procedure:
1.   Receive the cancelled cheques
2.   Prepare a Bank Journal Entry.
3.   Prepared Cheques Payment Vouchers (CPV) to reissue new cheques.
4.   Printing cheques.
Document required:
1.   Original letter form consignee with stamp and signature.
2.   Original Cancelled cheques.
 
Auction Payments
Steps to complete the procedure:
1.   Ensure that claims are submitted prior to a maximum period of one year from the date of the Auction.
2.   Claim should be duly approved by the Director of the concerned Customs operations center.
3.   Ensure that Customs duty, port charges and all relevant expenses are deducted from the sale proceeds.
4.   Issue crossed cheques to claimants if they are from UAE. Overseas Claimants are paid through bank transfer.
Documents required:
1.   Original documents like bill of lading, invoice, and copy of LC etc., as the case may be to establish title to the goods / proof of payment of expenditure.
2.   Original letter in the claimant’s letter head with authorized seal and signature.
3.   Bank account details for overseas Claimants who request for payment by bank transfer.
 
Refund of Rent Paid by Tenants
Steps to complete the procedure:
1.   Receive the duly approved rent refund claim from Assets Management Section.
2.   Verify the claim for any outstanding dues from tenant(s) like defaulted payments or returned cheques.
3.   Issue crossed cheque to the claimant.
Documents required:
1.   An Approved claim form.
2.   Copy of the lease contract.
3.   Letter from claimant that request refund.
 
Issue and Collection of DIPS Free Zone Fine Invoices
This fine arise when any Free Zone entity pass export bill to take cargo into UAE by keeping a deposit and later fail to claim the refund of deposit. The fine will be 10% of CIF value of the cargo.
Steps to complete the procedure:
1.   Print the invoices generated by Deposit system as part of month-end processing.
2.   Fax the invoices to Customers.
3.   Collect fines through e-revenue system.
4.   Hold the Importer Codes of Customers if they fail to settle the invoices within seven days of faxing invoice.
 
-      If Customers submit the proof of export of cargo the directors of operations centers may waive the fines. In such cases the invoices will be cancelled.
Documents required:
-      No documents are required.
 
Change in the Payee Name on the Cheque
Steps to complete the procedure:
1.   Change in the payee name on the cheques
Document required:
1.   Provide no objection letter from consignee with stamp and signature
2.   Provide a valid trade license copy.
3.   Passport copy for authorized person.
4.   Revenue Receipt for Dhs 20/-.