Customer Facing Procedures – Finance
This section deals with Customer Facing procedures that are applied in the Finance Department of Dubai Customs. It lays down guidelines for the operational and accounting aspects of Finance activities. It also helps Dubai Customs customers and stakeholders understand what is required from them for the purpose of facilitating the fast completion of their requirement.
Finance Department of Dubai Customs carries-out various activities. These require our Customers and stakeholders to learn about them in order to meet their requirement in the fastest time possible. Following are the Major functions with Customer facing activity:
Customer Account Servicing – CDR
| Function
| Person of Contact
| Contact Number
|
|---|
Account Opening | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Invoicing Process | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Delivery of Demand Notices | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Permanent Closure of the Account | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Customer Account Servicing - SG
| Function
| Person of Contact
| Contact Number
|
|---|
Account Opening | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Invoicing Process | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Delivery of Demand Notices | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Permanent Closure of the Account | Hana Al Mutawa Fatima Salem Reem Foolad | 04-4177791 04-4177801 04-4177828 |
Seaport Automation System - SAS
| Function
| Person of Contact
| Contact Number
|
|---|
Account Opening and Servicing | P T Koshy Mohammad AlJanahi | 04-4177807 04-4177793 |
Refund Section
| Function
| Person of Contact
| Contact Number
|
|---|
Returned Cheques | Fatima Al Suqatri Fatima AlGhafli Sara AlSaadi | 04-4177795 04-4177819 04-4177818 |
Payment Process | Fatima Al Suqatri Fatima AlGhafli Sara AlSaadi | 04-4177795 04-4177819 04-4177818 |
Deposit Refund Cheque Payments | Fatima Al Suqatri Fatima AlGhafli Sara AlSaadi | 04-4177795 04-4177819 04-4177818 |
Bank Transfers Deposit Payments | Jamila Mohammed | 04-4177790 |
Duty Refund Payments | Fatima Al Suqatri Sara AlSaadi | 04-4177795 04-4177818 |
Re-Issuance of Cancelled Cheques | Fatima Al Suqatri Sara AlSaadi | 04-4177795 04-4177818 |
Auction Payment | Fatima Al Suqatri Sara AlSaadi | 04-4177795 04-4177818 |
Change in the Payee Name on the Cheque | Fatima Al Suqatri Sara AlSaadi Mohammed Refaat | 04-4177795 04-4177818 04-4178245 |
Accounts Payable
| Function
| Person of Contact
| Contact Number
|
|---|
Payments to Suppliers | Samer Ghazal Nadya AlArif Nafeesa asif | 04-4177808 04-4177794 04-4177812 |
