Customer Facing Procedures – Finance
This section deals with Customer Facing procedures that are applied in the Finance Department of Dubai Customs. It lays down guidelines for the operational and accounting aspects of Finance activities. It also helps Dubai Customs customers and stakeholders understand what is required from them for the purpose of facilitating the fast completion of their requirement.
Finance Department of Dubai Customs carries-out various activities. These require our Customers and stakeholders to learn about them in order to meet their requirement in the fastest time possible. Following are the Major functions with Customer facing activity:
Customer Account Servicing – CDR
| Function
|
Person of Contact
|
Contact Number
|
|
Account Opening
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
|
Invoicing Process
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
|
Delivery of Demand Notices
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
|
Permanent Closure of the Account
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
Customer Account Servicing - SG
| Function
|
Person of Contact
|
Contact Number
|
|
Account Opening
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
|
Invoicing Process
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
|
Delivery of Demand Notices
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
|
Permanent Closure of the Account
|
Hana Al Mutawa
Fatima Salem
Reem Foolad
|
04-4177791
04-4177801
04-4177828
|
Seaport Automation System - SAS
| Function
|
Person of Contact
|
Contact Number
|
|
Account Opening and Servicing
|
P T Koshy
Mohammad AlJanahi
|
04-4177807
04-4177793
|
Refund Section
| Function
|
Person of Contact
|
Contact Number
|
|
Returned Cheques
|
Fatima Al Suqatri
Fatima AlGhafli
Sara AlSaadi
|
04-4177795
04-4177819
04-4177818
|
|
Payment Process
|
Fatima Al Suqatri
Fatima AlGhafli
Sara AlSaadi
|
04-4177795
04-4177819
04-4177818
|
|
Deposit Refund Cheque Payments
|
Fatima Al Suqatri
Fatima AlGhafli
Sara AlSaadi
|
04-4177795
04-4177819
04-4177818
|
|
Bank Transfers Deposit Payments
|
Jamila Mohammed
|
04-4177790
|
|
Duty Refund Payments
|
Fatima Al Suqatri
Sara AlSaadi
|
04-4177795
04-4177818
|
|
Re-Issuance of Cancelled Cheques
|
Fatima Al Suqatri
Sara AlSaadi
|
04-4177795
04-4177818
|
|
Auction Payment
|
Fatima Al Suqatri
Sara AlSaadi
|
04-4177795
04-4177818
|
|
Change in the Payee Name on the Cheque
|
Fatima Al Suqatri
Sara AlSaadi
Mohammed Refaat
|
04-4177795
04-4177818
04-4178245
|
Accounts Payable
| Function
|
Person of Contact
|
Contact Number
|
|
Payments to Suppliers
|
Samer Ghazal
Nadya AlArif
Nafeesa asif
|
04-4177808
04-4177794
04-4177812
|
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