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Dubai Customs handles 688,000 duty refund claims, worth Dh4.6b, in 9 months 

Dubai Customs has reported 688,201 duty refund transactions with a value of Dh4.6b completed in the first 9 months of 2020. The Smart Refund System helped toward this achievement by reducing customers’ time and cost, through simpler and more precise calculations. The system has substantially reduced the time required to refund duty deposits to traders and customers.

“Dubai Customs is moving steadily toward the UAE’s 50th Anniversary fulfilling all 4th industrial revolution requirements and expectations through adoption of the latest cutting-edge AI customs systems and projects,” said Ahmed Mahboob Musabih, Director General of Dubai Custom. “This places Dubai in its right position toward being the smartest city in the world, and fulfilling Dubai Customs’ vision of becoming the leading customs administration in the world supporting legitimate trade. 


The outstanding economic performance and figures indicate the quick recovery from the repercussions of the coronavirus pandemic. The wise directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai which included generous stimulus packages that amounted to Dh608b have pushed the economic wheel forward and supported businesses in what has been a challenging time. This is reflected by the excellent Dubai external trade activity in the first half of 2020 which touched on Dh551b, with more than 7.2 customs transactions processed.”

Refunded duty deposits from January to September this year amounted to Dh3.5b, and there were 76,391 Makasa automated transfer claims with a value of Dh382m during the same period.

On his part, Mohammed Al Hashmi, Director of Claim and Refund Department said:
“Despite the spread of the pandemic which wreaked havoc on economy around the world, the Claim and Refund Department performed very well in the 1st nine months of 2020 thanks to the use of advanced technology. Our Smart Refund System is the first of its kind in the world. This is very beneficial to Dubai Customs and to the clients alike. We are the first customs department at the GCC level to provide electronic refund of duty deposits.”

Quick closing of these claims provide the companies with the liquidity they need to facilitate and manage their activities. Claims can be applied around the clock, documents can be verified digitally, and all applications can be tracked using the mobile phone. Thanks to this facility, productivity in clearing non-hazardous shipments increased 98%. 

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