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People of determination are an integral part of the Dubai Customs work system and society at large. In its strategic plan Dubai Customs adopted empowerment of people of determination as a key part of its workforce. The organization has provided all resources and requirements to enable these individuals and give them a fair chance to serve their community and their nation through an inclusive, disability-friendly workplace environment. Dubai Customs website is equipped with latest tools making it easily accessible to persons with disabilities.

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The Customer Happiness Charter

As part of its continual efforts to improve client services in line with high standards of quality, and seeking to maintain leadership by delivering locally and internationally distinguished projects and services; Dubai Customs has launched the Client Service Charter to highlight its commitment to providing advanced and monitored services.

This Charter has been devised in accordance with the guidelines of ISO 10001:2007 standard and as per the best international practices. All stakeholders including the higher management, employees, clients and  partners are engaged in the process of designing, reviewing, evaluating and amending the charter, in such a way that ensures continued improvement of the charter and hence the services in order to cater for the clients’ needs at all times.

​File Size: 375.062 KB
File Date: 8/17/2015
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