Persons to Contact

 

Customer Facing Procedures – Finance

This section deals with Customer Facing procedures that are applied in the Finance Department of Dubai Customs. It lays down guidelines for the operational and accounting aspects of Finance activities. It also helps Dubai Customs customers and stakeholders understand what is required from them for the purpose of facilitating the fast completion of their requirement.

Finance Department of Dubai Customs carries-out various activities. These require our Customers and stakeholders to learn about them in order to meet their requirement in the fastest time possible. Following are the Major functions with Customer facing activity:

Customer Account Servicing – CDR

Function Person of Contact Contact Number
Account Opening
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828
Invoicing Process
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828
Delivery of Demand Notices
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828
Permanent Closure of the Account
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828

Customer Account Servicing - SG

Function Person of Contact Contact Number
Account Opening
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828
Invoicing Process
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828
Delivery of Demand Notices
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828
Permanent Closure of the Account
Hana Al Mutawa
Fatima Salem
Reem Foolad
04-4177791
04-4177801
04-4177828

Seaport Automation System - SAS

Function Person of Contact Contact Number
Account Opening and Servicing
P T Koshy
Mohammad AlJanahi
04-4177807
04-4177793

Refund Section

Function Person of Contact Contact Number
Returned Cheques
Fatima Al Suqatri
Fatima AlGhafli
Sara AlSaadi
04-4177795
04-4177819
04-4177818
Payment Process
Fatima Al Suqatri
Fatima AlGhafli
Sara AlSaadi
04-4177795
04-4177819
04-4177818
Deposit Refund Cheque Payments
Fatima Al Suqatri
Fatima AlGhafli
Sara AlSaadi
04-4177795
04-4177819
04-4177818
Bank Transfers Deposit Payments
Jamila Mohammed
04-4177790
Duty Refund Payments
Fatima Al Suqatri
Sara AlSaadi
04-4177795
04-4177818
Re-Issuance of Cancelled Cheques
Fatima Al Suqatri
Sara AlSaadi
04-4177795
04-4177818
Auction Payment
Fatima Al Suqatri
Sara AlSaadi
04-4177795
04-4177818
Change in the Payee Name on the Cheque
Fatima Al Suqatri
Sara AlSaadi
Mohammed Refaat
04-4177795
04-4177818
04-4178245

Accounts Payable

Function Person of Contact Contact Number
Payments to Suppliers
Samer Ghazal
Nadya AlArif
Nafeesa asif
04-4177808
04-4177794
04-4177812
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