CUSTOMER MANAGEMENT

 

The Customer Management Division is committed to balancing controls with the ease of legitimate trade. It ensures implementation of Customs law in order to protect society and sustain economic growth through compliance and facilitation. The Division is responsible for the efficient inspection of all imports based on electronic declarations information, intelligence received about such imports and audit mechanisms applied in Dubai Customs, in addition to overseeing client management in the current transition to the new business operating model of the organization. Other functions include supervision of creek customs operations, customer relationship management and quality control, as well as resolution of all internal and external complaints in coordination with strategic stakeholders. The Division’s customs management operations are focused on the following centers:

  • Jebel Ali Customs Centre Management
  • Air Customs Centre Management
  • Land Customs Centre Management
  • Coastal Customs Centre Management